Summary:
As an IT Operations System Technician, you will be responsible for Tier 2 level support for a Global IT infrastructure platforms and applications. You will work with a wide variety of the latest and best in class technologies. You thrive in a fast-paced, dynamic environment. Position focuses on infrastructure operations support and system availability.
Responsibilities:
The ideal candidate will:
Tier 2 troubleshooting on wide range of incidents, ranging from web services, platforms, infrastructure, network, security, telecommand applications.
Provide technical guidance and assistance to Incident Coordinators.
Work closely with or escalate to Tier 3 groups including System Administrators, Networks, DevOps, Development Engineers etc.
Create and maintain SOPs (Standard Operation Procedures).
Identify and proactively resolve potential systems problems or escalate to appropriate next level for resolution.
Continuously develop and improve on technical aptitude, service knowledge
Participate in special projects as required.
Requirements:
Strong Unix proficiency, ideally with Linux (Admin). Script support, design, and implementation.
Exceptional troubleshooting skills in the following areas: Linux/Unix, MS Windows Server 2012 and 2016.
Python and shell bash scripting.
Strong understanding of networking including TCP/IP, routing, LAN, and WAN.
Executes the role with a high level of personal and professional accountability.
Highly motivated with a strong sense of ownership.
Works independently and is highly detail oriented.
Adapts quickly to the changing needs of the organization and its key stakeholders. “Fast learner”.
BS-Computer Science, technical certificate or similar training/certification.
3+ years similar experience in corporate Enterprise IT organization, preferably within a global organization.
Excellent English communication skills, both verbal and written.
Ability to work on a rotational shift basis, on weekends, and outside of typical business hours.
Possesses a mixture of skills related to information technology operations.
Strong knowledge of virtualization; open stack, and VMWare ESX server setup/administration.
Monitors for all infrastructure alerts across platforms and alert types. Takes appropriate action as defined by the relevant production support documents/protocols/procedures.
Participates on incident chats, bridges, and crisis management events; takes direction from the Incident Manager on duty for specific incidents.
Desirable Skills:
Experience providing remote support for end users and systems
Experience with applications based on Java, JEE, MSSQL, MySQL
ITIL® Foundation certification.
Correo Electrónico:
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