Supervisor Microsoft Office Package

Responsibilities:
Optimize CSRs performance from both a quality and efficiency perspective
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Address disciplinary and/or performance problems according to company policy.
Drive knowledge transfer within the team
Roster distribution to achieve the target
Provide input/feedback to Management team where required
Remain well versed in Call Monitoring policies, procedures, standards and documentation
Requirements:
Bachelor’s Degree
Professional Experience : From 1 to 3 years as a supervisor in a call center Technical Skills :
Microsoft Office Package
Soft Skills
Good knowledge of the delivery tools Behavioral Skills :
People management
High availability