Service Desk Analyst - Bilingual (English & Spanish)

1. Job Summary
AMLAT PCS Wireless has an open position for a Bilingual (English & Spanish) Service Desk Analyst. This position assists staff with technical support by administering desktop computers, applications, and related technologies. Support includes administration and installation of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve both unique, non-recurring problems as well as recurring issues such as password reset. The employee in this position also assists in the administration and maintenance of network servers and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving.
2. Essential Job Functions
PC/Mac Administration:
 Hard-drive Administration including Defrag, deletion and cleanup
 Administration of Operating Systems such as Windows XP,
Windows 7 and Vista PC workstations and Laptops
 Administration of Unix OS
 Administration of Virus management tools
PC Support:
Troubleshooting and resolving issues
 Basic Domain Configuration, Installation and Administration of
New Workstations
 File and Folder Permissions Administration
 Desk Top User training / Warehouse Worker Onboarding
 Printer repair, administration, and installation (Laser and Thermal)
 Peripheral equipment supports and administration, Cell Phones,
Desk Phones, PDA’s.
 PBX Phone System Support
Support of remote offices by RDP, Phone and E-mail
Software Support:
 Microsoft Office Suite and 0365 administration
 Order processing System administration
 MS Exchange administration
 Adhering to PCS VPN, Firewall, Symantec, Backup Exec and FTP solutions
 Administering Backup and Disaster Recovery

3. Job Specifications
a) General:
 Associate or bachelor’s degree in Computer Science desired
 2 years of experience as a PC Technician
b) Skills & Abilities:
 Bilingual (English/Spanish) required
 Experience troubleshooting hardware issues and replacing hardware
Experience installing software, patches, updates on Desktops, Laptops, Servers
 Experience troubleshooting basic network, software, printing problems
 Proficient in Microsoft office suite (Outlook, Word, Excel, PowerPoint, Access)
 Proven analytical and problem-solving abilities
 Experience managing multiple priorities and projects