- Qa Supervisor

The Supv Quality aims to ensure that the service provided by Acquire BPO meets industry standards and contractual agreements. This includes legal compliance and customer expectations.

As a quality supervisor, you'll coordinate the activities required to meet these quality standards.

Your role is concerned with monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards.

You will need to liaise with other managers and staff throughout the organization to ensure that the quality assurance system/process is functioning properly. Where appropriate, you'll advise on changes and how to implement them and provide training, tools and techniques to enable others to achieve quality standards.

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks

Ciudad: distrito nacional