1. Job Summary
AMLAT PCS Wireless has an open position for a Bilingual (English & Spanish) IT Administrator. This position assists staff with technical support by administering desktop computers, applications, and related technologies. Activities require interaction with application software and operating systems to diagnose and resolve both unique, non-recurring problems as well as recurring issues such as password reset. The employee in this position will assist Corporate in the correction of a service failure in the IT services (Wi-Fi, Servers, Network). The position’s responsibilities require independent analyses, communication and problem solving. The IT Administrator will be responsible for managing the local IT team. This position will plan and coordinate IT requirements and needs with local management and Corporate and communicate status and any issues.
2. Essential Job Functions
PC/Mac Administration:
Hard-drive Administration including Defrag, deletion and cleanup
Administration of Operating Systems such as Windows XP, Windows 7 and Vista PC workstations and Laptops
Administration of Unix OS
Administration of Virus management tools
Software Support:
Request approval for email accounts and other access for the IT system.
Follow up on the setup, installation and modification of existing hardware.
Microsoft Office Suite and 0365 administration.
Order processing System administration.
MS Exchange administration.
Adhering to PCS VPN, Firewall, Symantec, Backup Exec and FTP solutions.
Administering Backup and Disaster Recovery
3. Job Specifications
a) General:
Associate or bachelor’s degree in Computer Science
desired
4 years of experience as a PC Technician
PC Support:
Troubleshooting and resolving issues
Coordinate execution of new equipment installation and movements in the warehouse.
Basic Domain Configuration, Installation and Administration of New Workstations
File and Folder Permissions Administration
Desk Top User training / Warehouse Worker Onboarding
Printer repair, administration and installation (Laser and Thermal)
Peripheral equipment supports and administration, Cell
Phones, Desk Phones, PDA’s
Administration of the the telephone platform to control AMLAT mobile accounts (monitor and assign phone number, internet services and minutes services to company mobiles phones.
Communicate with local carrier to evaluate services, invoices and needs.
PBX Phone System Support
Support of remote offices by RDP, Phone and E-mail
. Job Specifications
b) Skills & Abilities:
Experience troubleshooting hardware issues and replacing hardware.
Experience installing software, patches, updates on Desktops, Laptops, Servers.
Experience troubleshooting basic network, software, printing problems.
Proficient in Microsoft office suite (Outlook, Word, Excel, PowerPoint, Access).
Proven analytical and problem-solving abilities.
Experience managing multiple priorities and projects
c) Human Resources side:
Job Level: Medium - high Level
Bilingual (English/Spanish required
Region: Santo Domingo Este (ZFLA)
Schedule: Full-time Monday - Friday (7:15am to 4:45pm)
Does this position offer relocation?: No
Sector: Manufacture Electrical/Electronica
Visa USA: preferable
