Helpdesk Tech

Tech will provide first level support, documenting incidents and escalating cases when necessary. Will also organize and inventory the local network equipment and services. The help desk is the first line of support for users. When users experience a problem, they contact the help desk first for assistance. Ideally, the help desk can resolve the problem and the user will be satisfied. Even if help desk personnel cannot fully resolve the problem, they need to provide assistance in such a way that leaves the user with a favorable impression of the organization. In order to do so, help desk personnel need to have strong communication skills and understand the organizationxc2x92s goals related to customer service.

Requerimientos:
Up to date Knowledge of Windows Server 2008-2020 and beyondCommunicate with Local service providers and Office Supplier when needed.Up to Date Knowledge of MS Windows 7 and above Inventory ManagementBasic troubleshooting/setup, Hardware and Software.Maintain documentation in Spiceworks of all user help casesKnowledge of Juniper Firewall/Switches & Junos Space Ongoing training of Juniper Network & GBS/Veltrex network environment KeyView Sales Support CallsCall Center User/Softphone SetupSpecial projects as requested by managementNetwork Log Report ManagementOn Call Support during Off Hours