Données générales Emploi Associate Telephony Engineer Code 23841127 Date 16-12-2020 Société Confidencial Activité Business Process Outsourcing Spécifications de position Zone principale Ingeniería Sistemas Autres domaines Ingeniería Sistemas, Ingeniería Telecomunicaciones Ville Santiago Pays República Dominicana Description Job Summary: -The IP Telephony Engineer supports the planning and implementation of our enterprise IP telephony infrastructure and deployment. Responsibilities include technology development and research, infrastructure design, engineering of network-based telephony services, level-2 and level-3 technical problem management. Much of the work of the IP -Telephony Engineer will be project-based. Coordinates with other groups within Corporate IT to resolve multi-disciplinary issues—specifically with the WAN and LAN engineers on technical issues that span these domains. Works independently with vendor-partners on technology issues, services and products. Essential functions: -Cisco VoIP Move/Add/Change -Supporting end- users with new installs and troubleshooting of devices and applications over the phone and using remote software. -Maintain and accept ownership of assigned help desk tickets, documenting all activities performed in resolving issues. -Provides incident response and problem management support for IP Telephony systems. -Provide outstanding customer service (Align with Service First). -Telephony system administration and troubleshooting -Work with Vendors and project coordinators to support telephony systems install at remote sites. -Provides input towards the development and implementation of IP Telephony procedures related to engineering, architecture, security, interoperability and operations. -Under the guidance of higher-level engineers, researches software and hardware issues related to the company’s IP Telephony infrastructure. -Plans, configures and implements remote office IP Telephony infrastructure including, and limited to, Centralized SIP Site Conversions. -Performs other tasks, as required, in support of the enterprise IP Telephony infrastructure and operation. Les exigences License or Certificates: -Minimum CCNA Certification preferred Education: -AA/AS Degree or equivalent work experience Experience: -Employees entering this job will typically have 1-2 years of relevant IP Telephony experience; or solid (5+ years) experience in some area of information technology, such as desktop support, help desk, data center operations or telecommunications provisioning. Knowledge & Skills: -Working Knowledge of Cisco Communications Manager preferred -Working Knowledge of Cisco Unity Connection preferred -Fundamental knowledge of Microsoft Active Directory -Fundamental knowledge of LAN/WAN communications -A customer oriented attitude -Excellent troubleshooting skills -Ability to remote control desktop and install software preferred Indispensable • Nivel académico de Grado, Postgrado, Máster • 2 ó más años de experiencia • Inglés: dominio del idioma (nativo ó 2do. idioma) • Requiere residencia actual en Santiago, República Dominicana Préférable • 18 años edad mínima ISCO Empleados de oficina, grupo 4 Conditions de travail Contrat Indefinido / Fijo Jour Completa Calendrier 11Am-8PM Mode Telework Le salaire RD$30,000
- RD$45,000 Desglose El sueldo es fijo Avantages Growth opportunities, training, medical insurance and lots of other benefits that will be detailed during the interview. Etat Demandes Ce message a reçu 1 demandes Messages Ce société a reçu 0 messages Valoraciones Este puesto aún no ha recibido valoraciones de los candidatos
