Workforce- Sto Dgo Este

Purpose:
•Responsible for the effective usage of client resources. Provides operational support through efficient scheduling and workforce deployment. Monitors queues, forecast schedule staffing, plan seating capacity for shifts on daily basis dialer planning. Tracks and reports on operational performance business metrics.
•The WFM Adherence Clerk optimizes schedule adherence, attainment and conformance.

Specific:
•Outside the WFM department the WFM Adherence Clerk collaborates and has frequent contact with operational management, team leaders and CSRs.

General:
•Entry Level
•Acquires basic skills to perform routine tasks
•Work is routine and requires minimal problem resolution
•Completes work with limited autonomy
•Works with either close supervision or under clearly defined procedures
Primary Responsibilities:
•Minimize following by managing agents behavior and attitude to schedule:
•Call-outs
•Tardy
•No Shows
•Schedule Adherence

Requirements:
Fluent english
Dominican ID
High School Diploma
Minimum: 1 year of experience in WF