We Are Hiring A Superviser

Responsibilities: Superviser Optimize CSRs performance from both a quality and efficiency perspective Provides statistical and performance feedback and coaching on a regular basis to each team member. Address disciplinary and/or performance problems according to company policy. Drive knowledge transfer within the team Roster distribution to achieve the target Provide input/feedback to Management team where required Remain well versed in Call Monitoring policies, procedures, standards and documentation Requirements: Bachelor’s Degree Professional Experience

From 1 to 3 years as a supervisor in a call center Technical Skills

Microsoft Office Package Soft Skills Good knowledge of the delivery tools Behavioral Skills

People management High availability