Transaction Quality Associate Ii, Service Delivery

Transaction Quality Associate Ii, Service Delivery
Empresa:

Conduent


Transaction Quality Associate Ii, Service Delivery

Detalles de la oferta

Detalles del empleo
Área de puesto:

Informática / Internet

Tipo de puesto:

Soporte Técnico

Ubicación del puesto:

Distrito Nacional, Distrito Nacional

Requisitos

Estudios

Universitario Ciclos Finales en Computación e Informática

Experiencias

En el area de Informática / Internet sin experiencia

Funciones
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Purpose
Responsible for providing support to business operations such as front end, image & data capture, and / or document / transaction content management. Provides administrative support to business operations by performing processing tasks such as data entry and scanning, or similar activities.
Responsible for activities involving quality assurance and compliance with applicable regulatory requirements.
Alternate from Library:
The purpose of this role is to monitor customer service interactions as well as representative adherence to policy / practice as input for training purposes. Role works independently exercising appropriate business judgment and problem solving skills.
Scope
Specific:
Has developed knowledge and skills through formal training.
Identifies problems in straightforward situations, and makes sound decisions using standard procedures.
Works within established procedures with a moderate degree of supervision.
Intermediate level job with some work experience.
General
Intermediate level job with some work experience
Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
Identifies problems in straightforward situations, and makes sound decisions using standard procedures
Works within established procedures with a moderate degree of supervision
Primary Responsibilities
Conducts audits and reviews/analyzes data and documentation
Uses the organization's resources to enhance customer satisfaction
Evaluates improvements to various systems
Ensures that data and information are sufficiently accurate and reliable
All other duties as assigned
Alternate from Web Research:
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Provides actionable data to various internal support groups as needed.
Prepares and analyzes internal and external quality reports for management staff review.

Ciudad: distrito nacional


Fuente: Empleo_Todobusco


Área:

  • Tecnologías de la Información / HelpDesk / Soporté Técnico

Requisitos


Conocimientos:

  • Internet
  • Internet