Tech Support (English)

**Please send your CV in English**

Schedule: Monday - Friday, 9am to 6pm

Location: In our office in Los Prados

This is a great opportunity to work with a market-leading tech company and get experience working with a Canada based global company.
You will be working with technology company that builds software for marketing and e-commerce teams.
As a Tech Support Specialist you will troubleshoot customers issues and solve them.
This position will also be considered for a promotion to Tier 2 tech support .
Job Responsibilities:

- Resolve tickets via voice, chat, email
- Help customers navigate their web portal
- Communicate and coordinate with Tier 2 as needed for more complex issues
- Report customer issues and feedback to management to improve the customer experience and product


Requirements

- B2+ English (written and verbal) with certification
- Clear and concise writing in English
- Good listening skills and attention to detail on the phone in English
- Experience working with technical support or technical background


Preferred Requirements:

- C2 English with certification
- Experience working with API integrations
- Experience with Confluence