Representative, Reservations Sales : Dominican Republic Sdq

Location: Santo Domingo, Dominican Republic City Reservations Office
Requisition ID:
25505

DESCRIPTION:

SELLS AMERICAN AIRLINES SERVICE TO PROSPECTIVE CUSTOMERS BY ANSWERING INCOMING CALLS AND ASSISTING CUSTOMERS IN REACHING SATISFATORY SOLUTIONS TO THEIR TRAVEL NEEDS. THEY APPLY SALES TECHNIQUES, WHILE PROVIDING SCHEDULING, FARE AND FLIGHT INFOR: MATION TO OUR CUSTOMERS IN A MANNER THAT MEETS THE BASIC TRAINING AND NORMAL CALL GUIDELINES. REPRESENTATIVES ARE CROSS:TRAINED TO PROCESS DOMESTIC/INTERNATIONAL SALES CALLS, INCLUDING AADVANTAGE PRODUCTS. MUST DISPLAY A HIGH LEVEL OF PROOFESSIONALISM, FRIENDLINESS AND COMPOSURE WHEN DEALING WITH CUSTOMER INCLUDING THE ABILITY TO INTERPRET AND RESOLVE CUSTOMER NEEDS. IN ADDITION, THE SALES AND SERVICE REPRESENTATIVES WILL RESPOND TO CALLER INQUIRIES IN OUR NON:

AIRLINE RELATED VENTURES AS CALL VOLUMES DICTATE. ALL FUNCTIONS ARE PERFORMED WITHIN CERTAIN TIME CONSTRAINTS THAT ARE BASED ON THE AVERAGE TALK AND WORK TIMES OF FELLOW EMPLOYEES.

REQUIREMENTS:

HIGH SCHOOL DIPLOMA. ABILITY TO WORK A VARIETY OF SHIFTS ASSIGNED BY SENIORITY, ACCORDING TO OPERATIONAL NEEDS. ABILITY TO READ, WRITE, FLUENTLY SPEAK AND UNDERSTAND THE NATIVE AND THE ENGLISH LANGUAGE. SATISFACTORY ATTENDANCE REQUIRED. WORKING KNOWLEDGE OF NATIVE SABRE PREFERRED. PUBLIC COMMUNICATION SKILLS, REQUIRED. OPERATION OF COMPUTER TERMINAL AND STANDARD PC KEYBOARD REQUIRED. MINIMUM 25:49 WPM TYPING REQUIREMENT.

ALL APPLICANTS MUST HAVE LEGAL RIGHT TO LIVE AND WORK IN THE DOMINICAN REPUBLIC AT TIME OF APPLYING.
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