Program Manager Min Of High School

The program manager is expected to assist with managing team of supervisors and be accountable for overall productivity, ensuring the required service levels are met. The candidate will drive process improvements to ensure the best possible customer service experience is delivered. This individual must be multi-faceted and posses the following skills:

Analysis and reporting - Performance management
Planning and prioritization
Objective setting and action planning
Skills analysis
Negotiation
Influencing and communication - Interpersonal
Experience/Education
Min. 2-3 year call center experience as an supervisor
Experience in same project (Preferred)
Min of High School