Program Manager Action Planning

General Summary: The project manager is expected to assist with managing team supervisors and be accountable for overall productivity, ensuring the required service levels are met. The candidate will drive process improvements to ensure the best possible customer service experience is delivered.
This individual must be multi-faceted and posses the following skills:
Analysis and reporting
Performance management
Planning and prioritization
Objective setting and action planning
Skills analysis
Negotiation
Influencing and communication
Interpersonal
Experience/Education ? Min. 2-3 year call center experience as an supervisor ? Experience in same project (Preferred) ? Min of High School graduate
Correo Electrónico:

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