Manager De Operaciones Call Center

The operations manager will be responsible for the Coordination and Supervision of various departments in the call center, evaluating and monitor the staff performance. Will assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and account-abilities.

We are searching for a dedicated Call Center Supervisor who can coach and motivate call center representatives. The Call Center Supervisor will help hiring employees, assist in the training process and ensure that every agent is well prepared for their tasks. You will also be the liaison between the company and the clients therefore you should be ready to cater to their needs and manage staff in accordance to the company standards.

Requirements:
· Advanced/Native English is a must
· Call center, customer service, or supervisor experience will be required.
· Proven 3+ years of experience.
· Open availability
· Ability to work under pressure and navigate tense situations
· Proficient in Office and call center software programs
· Outstanding communication and interpersonal skills
· Integrity and confidentiality.
• Reside In or Close to Santiago