Location:
Las Americas Intl Apt (SDQ:TRML)
Additional Locations: None
Requisition ID:
9386
Job Description 13;
The role of the Associate Desktop/Field Services Technician Level 2 is to assist employees regarding all facets of end:user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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Configures, installs, monitors and maintains IT users desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end:user computing and desktop:based LAN systems software. Technical owner responsible for end:to:end problem ownership, resolution and communication with employees. May provide on:site training to users.
:Resolve and close tickets/work orders supporting end:user desktops and peripherals
:Respond to customer support issues escalated from the Helpdesk
:Contribute to desktop projects (global installs/upgrades) as a project team member
:Remotely diagnose and resolve requests utilizing remote tools
:Troubleshoot and collaborate with other departments to assist with infrastructure related issues
:Document customer interactions in incident management system including asset management
:Recover data from hard disk drives and/or perform data migration
:Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
:Install and configure local and network based printers
:Perform preventative maintenance
:Work various shifts, holidays, on:call and travel as required
:Follow management guidance, adhering to IT policy and procedure 13;
Job Qualifications 13;
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Associates / Bachelors Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
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Minimum 5 years of demonstrable hands:on IT work experience supporting and resolving diverse PC desktop software and hardware issues
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Overall knowledge of all Windows based operating systems including Windows 7
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Familiarity with workflow and with ticketing systems
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Knowledge of VPN connectivity and ability to troubleshoot issues
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Excellent customer service skills with ability to interface at all levels of the organization
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Excellent verbal and written communication skills
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Ability to work independently and perform in a collaborative, team based environment
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A+ certification preferred
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MCSE/MCP is a plus
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Previous IT infrastructure experience in Airline/Airport environment is a plus
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Must possess the ability to lift at least 30lbs
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Travel as required 13;
Additional Locations: None
Requisition ID:
9386
Salario:Competitive
