Collections Adjustor

Collections Adjustor
Empresa:

(Confidencial)


Collections Adjustor

Detalles de la oferta

Collect assigned accounts as per Collection Strategy, give attention to incoming collection calls, ensuring that all relevant information is recorded in the collection systems.\r
\tVerify and classify the type of customer contacted and utilize appropriate Collection process based on his/her credit history. \r
\tIdentify the PCR as to why the customer failed to pay, proposing solution schemes.\r
\tAdvise the customer with the best solution or alternative/more viable for the payment of arrears offering different payment plans based on the existing solution (regularization program payments, restructuring, settlements) and according to the current Collection strategy.\r
\tProvide feedback to the team leader on relevant events encountered during the telephone management and search for additional data, as well as practices that they felt would have yielded better results.\r
\tAddressing recommendations during feedback sessions with the team leader.\r
\tEscalate unwilling customers to Management for commitment when necessary.\r
\tEnsure that the search for relevant & additional information from the customer is done using the KYC \xc2\x96 Know Your Customer model ensuring that confidentiality is maintained at all times.\r
\tConduct timely and constructive collection activity by telephone, letter, or other appropriate means to facilitate prompt resolution and/or finalization of accounts\r
\tRecommend finalization strategies on accounts that will result in the best means of affecting maximum recovery ratios. This would include making sound recommendations on the feasibility of accepting or offering settlements, accepting alternate payment arrangements (token or reduced payment amounts\r
\tMeet individual and/or Unit objectives/goals that have been established for measuring productivity and effective performance and results.

Requerimientos:
\xc2\x95\tThorough knowledge of the Bank\xc2\x92s retail & Small Business Collections.\r
\xc2\x95\tSound knowledge in policies, procedures, products and services in collection (strongly recommended)\r
\xc2\x95\tMinimum 1 year experience collecting delinquent accounts in English\r
\xc2\x95\tProven communication skills to optimize collection effectiveness.\r
\xc2\x95\tSound knowledge of the Collection Unit operating procedures.\r
\xc2\x95\tGeneral knowledge of legislation and legal proceedings as all legal implications has a direct impact on recovery and losses.\r
\xc2\x95\tSound knowledge of the Bank\xc2\x92s systems, and more particularly, of automated collection systems.\r
\xc2\x95\tBasic PC skills (i.e. familiar with Windows and able to work within Windows based programs). \r
\xc2\x95\tOrganizational and motivational skills and the ability to prioritize/delegate and deal with a variety of tasks and situations on an ongoing basis.\r
\xc2\x95\tVery good negotiation and analytical skills in order to coordinate and present alternatives to customers.\r
\xc2\x95\tVery good written skills as collection related correspondence must be presented in an informative, concise and professional format.


Fuente: Aldaba


Área:

Requisitos


Conocimientos:

  • Derecho Tributario

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