Back-Office Agent

Job summary:

Delivering exceptional customer service while effectively collecting outstanding and aged account balances.
Documenting all collection activity, maintaining organized records, and promptly responding to inquiries from relevant parties.
Ensuring the quality, integrity, and proper execution of assigned tasks.
Adhering to all relevant policies, procedures, and regulations at local, state, and federal levels.
Maintaining satisfactory levels of productivity across all assigned accounts.
Efficiently utilizing processes and client systems to maximize effectiveness.
Recording and maintaining complete and accurate documentation of all activities.
Developing feasible payment plans for patients or responsible parties to adhere to.
Analyzing data to identify trends and presenting areas of focus for informed decision-making and strategic planning.
Responding to and following up on all inquiries and requests.