- Engineers With Microsoft Platform Experience

Currently seeking Engineers for Microsoft with experience or demonstrated understanding of these technologies. The ideal skill set is grounded in a solid understanding of the Microsoft Windows platform.

Must Have’s:

-Great English skills
-Be willing to work Americas time zone business hours
-Exceptional customer service, problem solving, and communication skills, and the ability to work in a team environment.
-Sufficient technical depth to communicate with product groups and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
-Must possess the ability to work with minimal supervision and operate as a self-contained business unit within the team.
-Ability to work independently and as part of a team.

The position requires you to work remotely with a customer and help with the following:

1. Root cause analysis and resolution for issues encountered with MS products and solutions.

2. Deliver proactive Health Checks (HC) and advisory assistance to customer on Microsoft Products and Solutions. This involves, but is not limited to sharing MS best practices and analyzing the customer environment and setup against the best practices.
3. Deliver educate services (workshops and chalk talks) to customers.

4. Manage critical customer escalations by maintaining clearly documented action plans, clear and consistent communication and documentation.