Customer Service Specialist

•Provide exceptional customer support via email.•Address customer inquiries, concerns, and issues in a professional and timely manner.•Ensure accurate and efficient processing of customer orders and requests.•Collaborate with cross-functional teams to resolve complex customer problems.•Maintain a thorough understanding of company products, services, and policies.•Document and track customer interactions in the CRM system.•Proactively identify and suggest improvements to enhance the customer experience.•Uphold a positive and customer-centric attitude in all interactions.•Meet and exceed performance metrics related to customer satisfaction and response times.•Stay informed about industry trends and updates to better assist customers. Requirements:•Excellent communication skills, both written and verbal.•Strong problem-solving abilities and attention to detail.•Empathetic and patient demeanor when dealing with customer concerns.•Ability to work in a fast-paced environment and adapt to changes.•Previous customer service experience preferred.•Familiarity with CRM systems and basic computer skills.