Location:
Las Americas Intl Apt (SDQ-TRML)
Additional Locations: None
Requisition ID:
5250
Job Description 13;
The role of the Desktop/Field Services Technician Level 3 is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
-Configure, install, monitor and maintain IT users' desktop software and hardware
-Support mobile workforce
-Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
-Technical owner responsible for end-to-end problem ownership, resolution and communication with employees
-May provide on-site training to users
-Resolve and close tickets/work orders supporting end-user desktops and peripherals
-Respond to customer support issues escalated from the Helpdesk
-Contribute to desktop projects (global installs/upgrades) as a project team member
-Remotely diagnose and resolve requests utilizing remote tools
-Troubleshoot and collaborate with other departments to assist with infrastructure related issues
-Document customer interactions in incident management system including asset management
-Recover data from hard disk drives and/or perform data migration
-Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
-Install and configure local and network based printers
-Perform preventative maintenance
-Work various shifts, holidays, on-call and travel as required
-Follow management guidance, adhering to IT policy and procedure 13;
Job Qualifications 13;
-Associate's / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
-Minimum 5 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
-Overall knowledge of all Windows based operating systems including Windows 7
-Familiarity with workflow and with ticketing systems
-Knowledge of VPN connectivity and ability to troubleshoot issues
-Excellent customer service skills with ability to interface at all levels of the organization
-Excellent verbal and written communication skills
-Ability to work independently and perform in a collaborative, team based environment
-A+ certification preferred
-MCSE/MCP is a plus
-Previous IT infrastructure experience in Airline/Airport environment is a plus
-Must possess the ability to lift at least 30lbs
-Travel as required 13;
Additional Locations: None
Requisition ID:
5250
Type :
PermanentJobs
Salary :
Competitive
Ciudad: santo domingo
